Returns & Refund Policy

Return & Exchange Policy

• Customers may request a return within 7 days of receiving the product, provided that the product is unused, unassembled, in its original condition and original packaging, with all accessories included.
• As an additional benefit from Kadra, customers may return a product within 24 hours of assembly if they decide it is not suitable for them, provided that the product is in good condition and has not been damaged.
• For returns due to a change of mind, the customer is responsible for shipping and return costs, which will be deducted from the refunded amount.
• For orders with free shipping, the actual shipping and return costs will be deducted from the refunded amount.
• Refunds will be processed within 7 business days of receiving and inspecting the returned product.
• Orders paid through Tamara or Tabby will be refunded through the respective payment provider.
• The product must be returned with all accessories, complimentary items, and original packaging, and must not have been damaged, modified, or misused.
• If the product arrives damaged or does not match the order, please contact Kadra, and the case will be handled in accordance with the applicable regulations.
• International Orders: If an order is not received due to the customer, shipping costs, customs duties, and any applicable fees will be deducted from the refunded amount. International orders are not eligible for voluntary returns or exchanges, without affecting the customer's rights in cases of defects or incorrect products.
• This policy does not affect any statutory consumer rights provided under the applicable laws and regulations of the Kingdom of Saudi Arabia.

How to Request a Return

Return requests must be submitted through Kadra WhatsApp within the applicable return period, including the order number and photos of the product when requested.