Frequently Asked Questions (FAQ)
How long does delivery take?
Within Riyadh: 3–4 business days.
Outside Riyadh (within Saudi Arabia): 4–7 business days.
International (GCC countries): 14–24 business days.
Do you ship to GCC countries?
Yes, we ship to all GCC countries.
Do you have a physical store?
No, we currently operate exclusively online.
Can I return my order?
Yes. Returns are accepted within 24 hours of receiving your order. The customer is responsible for all shipping and return shipping costs.
Please note that exchanges are not available.
Is assembly required?
Yes. A detailed assembly guide is included with every product.
Are the products ready-made or custom-made?
All products are ready-made.
Can I customize the color or size?
No. Product colors and dimensions cannot be customized.
Can I see the product before placing a full order?
Yes. We understand the importance of seeing a product before making a larger purchase. That's why we offer the option to order a single item for evaluation.
If the product meets your expectations, you can proceed with your full order. If it doesn't, you may request a refund within 24 hours of receiving the item, subject to our return policy.